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DELIVERY

How long will it take for my order to be delivered?

All orders are subject to stock availability, artwork approval and lead times specific to the product you have ordered.

On standard items on our website, we endeavour to deliver your goods within 7-21 working days of placing an order. However if you need your order to arrive on a specific date please let us know and we will try to accommodate your needs.

For our core items we endeavour to dispatch with 7-10 working days, we also have some items that have a 48 hour express option.

Delivery date will be agreed and confirmed at time of ordering and receipt of payment or PO for credit account customers.

How much will my delivery cost?

The carriage cost is also dependent on your order. We can use Royal Mail or DPD. Carriage cost will be stated when placing your order.

What countries do you deliver to?

We can dispatch worldwide to any country. Please note different delivery charges may apply. For costs specific to your country, please email sales@wildthang.co.uk with your details and we will give you an accurate cost.

Can I track my delivery?

Upon dispatch, if you select DPD you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress: http://www.dpd.co.uk

Do I have to pay import duty on my order?

Any standard import duties you already pay on goods arriving from outside your country will still apply to all items purchased from this website.

Will my products arrive at the same time?

Where possible, we try to deliver in one go. However if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.

Can I contact someone about my order?

If you need to contact someone regarding your order please contact us.

What happens if I have been sent the wrong items?

You must inform us within 72 hours of receiving an incorrect order what items you want to return. We will send you a returns document that needs completing and then we will arrange collection of the goods. If you inform us after 72 hours, we cannot accept returns.

What happens if my order/package arrives damaged?

If your order is damaged please contact us and we will arrange collection of the damaged items. Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.

Can I return a faulty item?

We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our Terms and Conditions.

Please include a copy of your delivery note/invoice in your package detailing which items are to be returned for a refund/exchange.

Please return your items to

Wild Thang Limited Returns Department
331-337 Derby Road
Bootle
Liverpool L20 8LQ

Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department. If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.

Can I cancel my order?

You can cancel your order for good for any reason up to the point production has begun and any payments made shall be refunded in full within 28 days.

For more information please see our Terms and Conditions. Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

PAYMENT

What payment methods do you accept?

We accept payments by bacs and debit & credit card.

How secure is it to use my credit/debit card with online payments?

Card details are sent directly to our card processing provider, encrypted using their SSL certificate. At no point in the ordering process are your card details stored by our website.

PROCESSES

What branding processes do you use to apply logos to garments?

We use several processes to apply logos to garments:

EMBROIDERY - A logo or image is stitched on to a garment utilising an embroidery machine.

TRANSFER PRINT - An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.

SCREENPRINT - Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.

ADMINISTRATION

What if I have forgotten my login details?

Please follow the ‘forgot my password’ instructions.

How do I check my order history?

Please login in to access your account and order history.

LEGAL

What is your privacy policy?

Click on the link to see our privacy policy.

What is your cookie policy?

Click on the link to see our cookie notice.

What are your terms and conditions?

Please click on the link to see our terms and conditions.